Service Centre Associate

MSA Safety Inc.; Rainham; Remote; GBP 21,000 - 26,000; Full time

Job summary

MSA Safety Inc. in the United Kingdom seeks a Service Centre Operative to support laundry service center operations, handling garments from preparation to dispatch. You will be trained across multiple tasks, and may undertake deliveries with a valid driving licence where required.

This role emphasizes safety, accuracy, and teamwork in a fast-paced environment, with a focus on SAP documentation and quality control.

Qualifications

• Attention to detail and accuracy.
• Ability to start and maintain the paperwork trail.
• Experience with SAP preferred.
• Driving license beneficial for deliveries.

Responsibilities

• Prepare, check, and sort items; tag and document in SAP.
• Operate washing/drying machinery safely with correct settings.
• Check quality and presentation; record issues in SAP.
• Pack finished orders with accurate paperwork and labeling.
• Maintain precise records at each stage of the process.
• Deliveries/collections by licensed drivers when required.
• Follow health and safety procedures for chemicals and equipment.
• Keep work areas clean, tidy and organized.
• Support teammates and other departments as needed.

Skills

Attention to detail

Decision making

Paperwork trail

Manual handling

Work under pressure

Communication skills

Role model

PC proficiency

Driving license

Education

O-Level / GCSE or Equivalent

Tools

SAP

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

The Service Centre Operative is a versatile, hands-on role responsible for supporting all operational processes within the laundry service center. The operative will be trained across multiple tasks, ensuring the smooth and efficient handling, processing and dispatch of customer garments and items to the required standards.Where applicable, operatives with a valid driving license may also be required to undertake deliveries and collections to and from customer sites.

Preparation of Garments

• Prepare, check, and sort customer items before washing, ensuring accurate tagging and documentation in SAP to start the process.

Laundry Processing

• Operate washing and drying machinery safely and effectively, ensuring correct procedures, loads and program settings.

Inspection & Quality Control

• Check cleaned garments for quality and presentation, identifying and recording any issues or defects in SAP.

Packing & Dispatch

• Accurately prepare and pack completed orders for delivery or collection, ensuring correct paperwork and labelling.

Data Accuracy

• Maintain precise and accurate records at each stage of the process, ensuring clear, consistent documentation

Deliveries & Collections (for license holders)

• Operatives with a valid driving license may be required to carry out deliveries and collections using company vehicles. This involves safely transporting clean and contaminated garments, ensuring accurate handovers, and providing professional, courteous service to customers.

Health & Safety Compliance

• Follow all health and safety procedures, including correct handling of chemicals, equipment, and vehicles.

Housekeeping

• Keep work areas clean, tidy, and organized to maintain a safe and efficient working environment.

Flexibility & Teamwork

• Support colleagues and other departments as required, covering various tasks in line with business needs.

Qualifications

Experience (required)

• Attention to detail /Accuracy
• Decision Making
• Correctly starting the paperwork trail
• Manual Handling of laundry bags
• Ability to work under pressure, and understanding the order of priority
• Strong communication skills within peer group
• Acts as a role model
• Confident using a PC
• Driving License

Experience (preferred)

• Experience in similar environment
• Experience with SAP

Education (required)

• O-Level / GCSE or Equivalent