Service Centre Manager: Lead Operations & Delivery Teams

Culligan International; Wolverhampton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days’ holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying)

Cycle to Work scheme

Employee rewards and discounts

Health Care Cash Plan

24/7 365-day Employee Assistance

Online learning platform access

Career progression opportunities

Onsite parking

Job summary

Culligan UK is seeking a Service Centre Manager to lead our Wolverhampton operations, ensuring efficient daily delivery of services and water-related solutions. The role oversees drivers, technicians, and stock, maintains SLAs, and partners with Fleet on vehicle compliance.

The ideal candidate will have strong leadership, decisive decision-making, and a proven ability to manage a fast-paced operation. A full driving licence and experience with ERP/CRM systems are expected.

Qualifications

• Strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision making, problem solving and time management.
• Proven track record of managing a fast-paced Operation.

Responsibilities

• Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Skills

Leadership

Communication

Decision making

Time management

Driving licence

Reporting

Team management

Tools

CRM system

Job description

Culligan UK is seeking a Service Centre Manager to lead our Wolverhampton operations, ensuring efficient daily delivery of services and water-related solutions. The role oversees drivers, technicians, and stock, maintains SLAs, and partners with Fleet on vehicle compliance.

The ideal candidate will have strong leadership, decisive decision-making, and a proven ability to manage a fast-paced operation. A full driving licence and experience with ERP/CRM systems are expected.