Service Centre Advisor - Glasgow (Paisley)

Markerstudy Group; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Job summary

Markerstudy Group in Glasgow is seeking a Service Centre Advisor to support the Deployment Centre operations at our service centre in Glasgow. The role involves handling general administration, coordinating with customers, technicians and management to keep the network scheduling system running smoothly, and ensuring health and safety compliance.

You will work closely with the Deployment Centre Supervisor, providing information and feedback and assisting with stock control for consumables.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via the telephone.
• Able to demonstrate a good level of competence in planning and organising own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills.

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Skills

Initiative & teamwork

Excellent communication

Planning & workload management

Flexibility

Self-motivation

Proficient IT skills

Job description

We currently have exciting opportunities for a Service Centre Advisor based at our Glasgow service centre!

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organising own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills