Service Centre Coordinator & Customer Liaison

Auto Windscreens; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Job summary

Auto Windscreens in Glasgow is seeking a Service Centre Advisor to support the Deployment Centre with administration and customer/colleague assistance. You will help manage documentation, scheduling communications, and health and safety processes in a busy service environment.

The role requires strong IT skills, proactive teamwork and the ability to organise your workload efficiently, with a flexible approach to changing demands.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills face-to-face and via the telephone.
• Able to plan and organize own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills.

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Skills

Initiative

Communication

Planning

Flexibility

Proactiveness

IT Skills

Job description

Auto Windscreens in Glasgow is seeking a Service Centre Advisor to support the Deployment Centre with administration and customer/colleague assistance. You will help manage documentation, scheduling communications, and health and safety processes in a busy service environment.

The role requires strong IT skills, proactive teamwork and the ability to organise your workload efficiently, with a flexible approach to changing demands.