Service Centre Advisor - Dundee

Auto Windscreens; Dundee; On-site; GBP 20,000 - 26,000; Full time

Job summary

Auto Windscreens in Dundee is seeking a Service Centre Advisor to support the Deployment Centre Supervisor with administration and frontline customer service. You will help colleagues and customers, coordinate scheduling with technicians, and ensure smooth daily operations.

Responsibilities include maintaining stock levels, enforcing Health & Safety, and providing timely information to management. A proactive, adaptable approach and strong IT skills are essential.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face to face and via telephone.
• Able to demonstrate planning and organizing workload.
• Flexible approach to varying work demands.
• Proactive self-motivation and able to work independently.
• Proficient IT skills.

Responsibilities

• Complete general administration to support the Deployment Centre Supervisor.
• Provide help and support to colleagues and customers.
• Ensure efficient network scheduling system operation and communicate with customers and technicians.
• Provide operational information to management teams.
• Liaise with customers, technicians and field management.
• Assist with replenishing consumable stocks.
• Ensure Health and Safety processes are followed.
• Perform any other duties requested by supervisors.

Skills

Teamwork

Communication

Planning

IT skills

Initiative

Tools

Proficient IT tools

Job description

We currently have exciting opportunities for a Service Centre Advisor based at our Dundee service centre!

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.


• Provide help and support to all colleagues and customers both internally and externally.


• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.


• Provide operational information and feedback to relevant management teams.


• Liaise closely through clear and timely communication with external customers, technicians and field management.


• Assist with controlling and replenishing the consumable stocks for the relevant area.


• Ensure Health and Safety processes are adhered to on all occasions.


• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.


• Excellent communication skills both face to face and via the telephone.


• Able to demonstrate a good level of competence in planning and organizing own workload.


• Flexible approach to work demands.


• Proactive self-motivator and able to work on own initiative.


• Proficient IT skills