Customer Service & Repairs Administrator - Glasgow

Chisholm Hunter; Glasgow; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Excellent career development opportunities

Fully funded industry training and qualifications

29 days holiday per year

Company life assurance

Generous staff discounts

Colleague incentives

Job summary

Chisholm Hunter is hiring a Customer Service and Repairs Administrator for their Glasgow Store, specifically at Buchanan Street or Silverburn. This fully onsite role focuses on supporting management and maintaining high customer service standards.

You will handle administrative duties and assist in stock management while fostering positive customer relationships. This position offers excellent career development opportunities along with various employee benefits.

Qualifications

• Experience in a commercially-focused (preferably retail) administrator role.
• Skilled in Microsoft Office suite.
• Eager to learn and build on retail and product knowledge.

Responsibilities

• Support branch management team by reviewing store performance.
• Ensure merchandising and displays are maintained to high standards.
• Conduct daily stock counts and manage stock control.

Skills

Commercially-focused administration experience

Microsoft Office suite proficiency

Teamwork capability

Excellent communication skills

Organisational skills

Job description

Salary: £12.71+ (depending on experience)

Location: Glasgow

Work pattern: Fully onsite - Monday to Friday

Position

Customer Service and Repairs Administrator – Glasgow Store (Buchanan Street or Silverburn)

Job Responsibilities

• Support the branch management team, review and analyse store performance in repairs and special orders targets
• Ensure merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
• Handle banking and Monday end‑of‑week returns, including all monies banked and cash reconciliation invoices and accounts from the store
• Conduct daily stock counts for audit purposes
• Oversee stock control, supervising all goods in and out of the branch and preparing stock totes for dispatch
• Tackle customer calls for repairs and special orders and process these accordingly
• Establish and maintain productive working relationships within the team to contribute to a positive atmosphere within the store
• Manage all other administrative duties required for the branch
• Maintain a high level of 'Cut Above' customer service by opening each interaction with a natural approach, putting the customer at ease, and building relationships

Requirements

• Experience in a commercially‑focused (preferably retail) administrator role
• Skilled in Microsoft Office suite
• Eager to learn and build on retail and product knowledge
• Capability to work as part of a team and use initiative
• Excellent communication and organisation skills

Benefits

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully‑funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Generous staff discounts
• Colleague incentives