Service Administrator Apprentice Dundee

Norscot Truck and Van Ltd; Dundee; Hybrid; GBP 10,000 - 14,000; Full time

Benefits offered by this job

Skillnet apprenticeship training

Job summary

Norscot Truck and Van Ltd in Dundee is offering a Service Administrator/Advisor Apprentice role. This hands-on apprenticeship combines customer service and admin duties in a busy service department, with Skillnet-supported training to gain industry-recognised qualifications.

You will learn to support daily operations, communicate with customers, and develop skills while earning and learning on the job.

Qualifications

• No previous automotive experience required; full training provided through Skillnet.
• Strong customer focus and communication abilities are essential.
• Organised and detail-oriented with a proactive learning mindset.

Responsibilities

• Meet customers on arrival and book their vehicles into service.
• Answer phones, take bookings, and route queries to colleagues.
• Respond to emails and manage internal/external communications.
• Use data entry software to record information and maintain records.
• Assist with invoicing and handle related paperwork.
• Liaise with technicians to support service workflow.

Skills

Customer service

Organised

Attention to detail

Communication skills

Willing to learn

Education

High school diploma or equivalent

Tools

Data entry systems

Job description

An exciting opportunity has arisen for aService Administrator/Advisor Apprenticeto join our team at our site in Dundee.

This apprenticeship offers a fantastic chance to gain hands-on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day-to-day running of the service department and provide excellent customer care.

As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry-recognised qualifications and ongoing support throughout your learning journey. Skillnet will help you build the knowledge, confidence, and practical skills needed to succeed in the automotive industry and progress your career.

The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Meeting Customers booking their vehicles in for service.


• Answering phones and taking bookings or forward queries to colleagues.


• Responding to emails, both internal and external.


• Using a variety of software systems (data entry).


• Assisting with invoicing.


• Filling and scanning paperwork.


• Liaise with Technicians.

Ideally we are looking for:

• Experience of providing excellent customer service.


• Organised and good attention to detail.


• Motivated to learn new skills.


• Ability to work in a fast-paced environment.

Address Nobel Road,
West Gourdie Industrial Estate,
Dundee,
Dundee, City Of,
DD2 4UH