Service & Breakdown Engineer (Gas)

Bromford Flagship Livewest; Norwich; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Company van and tools

Career development

Family friendly policies

Health and wellbeing support

Job summary

Flagship Services is hiring a Service & Breakdown Engineer to service and repair domestic heating systems across our properties. You will work independently on planned and reactive tasks, ensuring safety compliance and high standards of customer service.

The role requires ACS and domestic gas qualifications (CCN1, CENWAT, CKR1, CPA1, HTR1, MET1, HWSS1, CMDDA1), Water Regulations (WREG), and a full UK driving licence, with potential for career development and additional qualifications.

Qualifications

• Proven experience in heating and plumbing maintenance, servicing and repairs.
• ACS and domestic gas qualifications including CCN1, CENWAT, CKR1, CPA1, HTR1, MET1, HWSS1 and CMDDA1.
• Water Regulations (WREG) qualification.

Responsibilities

• Servicing, maintaining and repairing domestic heating systems.
• Diagnosing faults and delivering effective first-time fixes.
• Completing safety checks, certifications and accurate documentation.
• Providing an excellent customer experience in every home you visit.
• Participating in the on-call rota to support emergency repairs.
• Managing vehicle stock, materials and equipment effectively.
• Working safely in line with Gas Safe, OFTEC and company procedures.

Skills

ACS qualifications

CCN1

CENWAT

CKR1

CPA1

HTR1

MET1

HWSS1

CMDDA1

WREG qualification

Full UK driving licence

Fault-finding

Customer service

Independent/workload management

Job description

Is your career flowing in the right direction? Ready to stop letting great opportunities go down the drain? Can you keep your cool when the pressure's on and the heating's off?

At Flagship Services, we're committed to helping people thrive by ensuring our customers have safe, reliable heating and hot water in their homes, and we're looking for an experienced Service & Breakdown Engineer to join our team and play a vital role in delivering exceptional service across our properties.

Due to some exciting changes to our service provision we're currently recruiting for multiple roles across multiple areas, including: NR, CO, CB, IP, postcodes and surrounding areas.

Hours: Full Time - 40 hpw Monday to Friday

Contract: Permanent + company van and tools

What You'll Be Doing

You'll be responsible for carrying out high-quality servicing, maintenance, fault finding and repairs on heating systems across a range of homes. Working independently, you'll manage both planned and reactive work while ensuring compliance with all relevant safety regulations and industry standards.

Key responsibilities include:

• servicing, maintaining and repairing domestic heating systems.

• diagnosing faults and delivering effective first-time fixes.

• completing safety checks, certifications and accurate documentation.

• providing an excellent customer experience in every home you visit.

• participating in the on-call rota to support emergency repairs.

• managing vehicle stock, materials and equipment effectively.

• working safely in line with Gas Safe, OFTEC and company procedures.

What You'll Bring

We're looking for someone who combines strong technical expertise with outstanding customer service.

You'll have:

• proven experience in heating and plumbing maintenance, servicing and repairs.

• current ACS and domestic gas qualifications including: CCN1, CENWAT, CKR1, CPA1, HTR1, MET1, HWSS1 and CMDDA1.

• Water Regulations (WREG) qualification.

• full UK driving licence.

• strong fault-finding and diagnostic skills.

• excellent communication and customer service skills.

• the ability to work independently and manage your workload effectively.

Why Join Us?

This is more than a maintenance role. Every day you'll make a real difference by helping customers stay safe, warm and comfortable in their homes. You'll have opportunities to continue developing your technical expertise, broaden your knowledge across different systems and fuel types, and even work towards additional qualifications, including commercial qualifications where appropriate.

What We Offer

• competitive salary - £37246.28 to £41902.06 per annum

• 25 days holiday + bank holidays (increasing to 28 days after 5 years service)

• company van and tools

• career development and ongoing training

• Family Friendly policies

• Health and Wellbeing support

Important information

Application Closing Date: 30th August 2026 (Midnight)

Applications may be reviewed, and candidates invited to interview ahead of the closing date.

No Agencies please, we do not accept speculative applications

Flagship Servicesis part of Bromford Flagship. By joining us youbecome part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.