Service back-office Administrator

Carrier Commercial Refrigeration; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in refrigeration seeks a dedicated Customer Service Technician to join their team. This role involves providing quality customer service under direct supervision, resolving basic inquiries, and maintaining customer records. You will play a crucial role in ensuring customer satisfaction by addressing service and billing complaints effectively. If you are passionate about helping customers and possess strong communication skills, this opportunity is perfect for you to grow and make a difference in a supportive environment.

Qualifications

• 2+ years of relevant experience in customer service roles.
• Basic skills in resolving customer inquiries and complaints.

Responsibilities

• Provide satisfactory customer service under supervision.
• Resolve basic customer service or billing complaints.
• Maintain records of customer interactions and transactions.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma

AA/AS Degree

Job description

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and

specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Responsibilities

• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Answering basic customer inquires on product availability, maintenance, and the status of orders.
• Resolves basic customers' service or billing complaints.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  
  
  

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience.