Patient Administration Officer

GenesisCare UK; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading provider of private oncology services as a Patient Administration Officer in Oxford. In this pivotal role, you'll ensure efficient processing of patient referrals and appointments, providing exceptional customer care. This innovative firm is dedicated to improving patient outcomes and offers a supportive environment for professional growth. With a focus on teamwork and patient-centric care, this position is ideal for those passionate about making a difference in healthcare. Enjoy competitive benefits, including generous leave, private medical coverage, and opportunities for personal development.

Benefits

25 Days Annual Leave

Private Medical Coverage

Dental Coverage

Employee Assistance Program

Income Protection

Free Radiotherapy Services

Competitive Pension Scheme

Well-being Community Access

Free Parking

Exclusive Retail Discounts

Qualifications

• Strong communication skills and experience in a busy reception.
• Ability to manage patient referrals and provide excellent customer care.

Responsibilities

• Process patient referrals and book appointments efficiently.
• Support consultants and act as a point of contact for patients.

Skills

Verbal Communication

Written Communication

Customer Service

Relationship Building

Administrative Skills

Complaint Resolution

Education

Experience in Healthcare Sector

Proficiency in MS Office

Tools

MOSAIQ IT Package

MS Office

Job description

At GenesisCare, we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Oxford? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

The Role

As a Patient Administration Officer with us, you'll play a pivotal role in ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies. You will undertake all administrative activities required and provide excellent customer care to patients and visitors attending the centre. This is your opportunity to make a meaningful impact and develop your career.

What You'll Do

• Work closely with consultants and secretaries to support the patient referral pathway.
• Act as a point of contact for all patients, ensuring a professional and efficient service.
• Confirm receipt of referrals and registration for patients referred for Radiotherapy, Outpatient clinics, Chemotherapy, Diagnostics, and Theranostics (Windsor only).

What You'll Have

Experience and skills:

• Excellent verbal and written communication skills.
• Experience managing a busy reception area.
• Experience in a customer-focused environment.
• Strong relationship-building skills.
• Experience in diverse administrative roles.
• Empathetic and holistic approach to patient care.
• Experience resolving complaints satisfactorily.

Qualifications And Knowledge

• Experience with MOSAIQ IT package is an advantage.
• Proficiency in MS Office packages including Word, Excel, and Outlook.
• Previous healthcare sector experience preferred.

Other Requirements

• Ability to work cooperatively within a team, exchange information, and assist colleagues to achieve objectives.

Why Choose GenesisCare

Discover the benefits of joining our team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, with options to buy or sell leave.
• Prioritise well-being with private medical and dental coverage, Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy services for you and your immediate family, free of charge.
• Secure your future with a competitive pension scheme.
• Nurture mental health through our well-being community, Babylon Health, and Headspace.
• Enjoy free parking at most centres.
• Benefit from exclusive retail discounts.

Who We Are

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. We focus on personalised treatments, improving patient outcomes and survival rates.

Our team of over 600 healthcare professionals operate 14 specialist outpatient cancer centres across the UK. We offer the latest treatments, including diagnostics, medical oncology, radiotherapy, and Theranostics.

We adopt an integrated approach, treating the whole patient, not just the cancer, with programmes including wellbeing services and exercise medicine. We collaborate with universities and clinicians worldwide to research and develop new therapies, with a clinical trials programme to broaden access to innovative treatments.

We are passionate about innovation and teamwork, investing in our employees' growth and development. Join GenesisCare UK and shape your future and the future of cancer care.

GenesisCare is an Equal Opportunity Employer.