Administration Officer

Ecruit; Winchester; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

An established industry player is looking for an Administration Officer to join their Contract Monitoring Team in Winchester. This role is pivotal in ensuring that contractors provide excellent services to residents. You will manage queries related to waste and street cleansing services while supporting Contract Managers. The position offers a hybrid working arrangement, a competitive salary, and a comprehensive benefits package, including health plans and generous leave options. If you are organized, communicative, and eager to contribute to a positive working environment, this opportunity is perfect for you.

Benefits

Employer-paid health cash plan

Salary sacrifice schemes for cars and bikes

26 days annual leave

13 days additional flexi leave

Option to purchase additional annual leave

Free parking during working hours

Membership in Local Government Pension Scheme

Discounts at major high street brands

Season Ticket loans

Support for professional development

Qualifications

• Ability to work independently and as part of a team.
• Strong organizational skills and effective workload management.

Responsibilities

• Support Contract Managers to ensure excellent service delivery.
• First point of contact for queries related to various services.
• Data entry and management on customer service and finance systems.

Skills

Organizational Skills

Communication Skills

Data Entry

Teamwork

Job description

Administration Officer

Location: Winchester, Southampton, Hampshire, Basingstoke, Andover (On-Site)

Type: Permanent, Full-time

Salary: £25,992.00 to £28,163.00

Hours: 37 hours per week

Closing date: 11th May 2025

Interview date: TBC

Winchester City Council is seeking an Administration Officer to join the Contract Monitoring Team.

The role involves supporting Contract Managers and Contract Monitoring Officers to ensure contractors deliver excellent services to residents. You will be the first point of contact for queries related to waste, grounds, and street cleansing services, assessing calls, emails, and cases for proper allocation. Data entry and management on customer service, finance, and monitoring systems are also key responsibilities.

Essential skills include the ability to work independently and as part of a team, strong organizational skills, and effective workload management. Excellent communication skills are necessary, as the role involves interaction with the public, contractors, councillors, and other council departments.

For more details, please refer to the job description and person specification.

This role offers an attractive benefits package, including:

• Hybrid working arrangement, primarily office-based with potential home working at the discretion of the Contract Manager.
• Employer-paid health cash plan.
• Salary sacrifice schemes for cars and bikes.
• 26 days annual leave, increasing to 33 days based on service length.
• 13 days of additional flexi leave annually, subject to operational needs.
• Option to purchase up to 5 additional days of annual leave.
• Free parking at Winchester Park and Ride during working hours.
• Membership in the Local Government Pension Scheme.
• Discounts at major high street brands and district leisure centres.
• Season Ticket loans.
• Support for professional development and a positive working environment.

For an informal discussion, please contact Ian Burt, Contract Manager – Contract Monitoring Team.