Service Assistant

arriva; Scarborough; On-site; GBP 23,000 - 29,000; Full time

Job summary

Arriva in Scarborough is seeking a hands-on Service Assistant to join the Light Maintenance team at Scarborough Depot. You will help complete overnight servicing including train presentation and fuel point operations, ensuring the customer fleet is serviced, safe, and ready for service every day.

The role requires a safety-first mindset, ability to work nights, and strong teamwork with maintenance and depot staff.

Qualifications

• Good standard of education.
• Basic IT literacy.
• Understanding of health, safety and environmental standards.
• Strong teamworking and communication skills.
• Ability to work independently and follow set routines.
• Positive, professional, safety‑first mindset.

Responsibilities

• Operate the fuel point and CET plant safely and efficiently.
• Conduct nightly train presentation of the customer units.
• Service trains overnight, including fuelling traction units, filling water tanks, replenishing oils and coolants, sanding systems and screenwash, and supporting other on-train system top-ups.
• Ensure efficient flow of vehicles through the depot.
• Carry out basic maintenance activities to documented instructions (VMI).
• Complete all required paperwork accurately.
• Support Technical teams.
• Maintain housekeeping standards across the fuel point and depot.
• Always work safely and follow PPE requirements.

Skills

Teamwork

Communication

Health & safety

Independent work

IT literacy

Education

NVQ Level 2 in Engineering

Job description

Location: Scarborough

Salary: £25,972.65

Working Hours: 35 hours p/w, 4 on 4 off Nights

About the Role

We're looking for a hands‑on, reliable, and safety‑focused Service Assistant to join our Light Maintenance team at Scarborough Depot. During this role you will be helping complete the overnight servicing which will include Train Presentation and Fuel Point operations.

You'll play a key part in ensuring our customer fleet is serviced, safe, and ready for service every day.

What You'll Be Doing

• Operating the fuel point and CET plant safely and efficiently.
• Conducting nightly train presentation of the customer units
• Servicing trains overnight, including:
  • Fuelling traction units
  • Filling water tanks (toilet and wholesome water)
  • Replenishing oils, coolants, sanding systems, and screenwash
  • Supporting other on‑train system top‑ups
• Ensuring efficient flow of vehicles through the depot.
• Carrying out basic maintenance activities to documented instructions (VMI).
• Completing all required paperwork accurately.
• Supporting Technical teams.
• Maintaining housekeeping standards across the fuel point and depot.
• Always working safely and following company procedures and PPE requirements.

What We're Looking For

Essential

• Good standard of education
• Basic IT literacy
• Understanding of health, safety, and environmental standards
• Strong teamworking and communication skills
• Ability to work independently and follow set routines
• Positive, professional, safety‑first mindset

Desirable

• NVQ Level 2 in Engineering or equivalent (BTEC / City & Guilds)
• Experience in mechanical, engineering, or depot environments
• Knowledge of rail vehicle maintenance or depot operations
• Understanding of production efficiency techniques

You'll Succeed Here If You...

• Work well with others and communicate clearly
• Take pride in delivering a great service
• Can problem‑solve and think proactively
• Follow safety processes without compromise
• Keep standards high and stay organised
• Approach work with positivity, honesty, and professionalism
• Are open to learning and developing new skills

Training & Development

You'll work through a staged training plan covering:

• Safety training (manual handling, COSHH, fire safety, working at height, PTS, depot safety)
• Spill response
• Technical training modules
• Driver assessments (where applicable)