Service Assistant

London and North Western Railway Company Limited; Scarborough; On-site; GBP 23,000 - 29,000; Full time

Job summary

Arriva in Scarborough is seeking a hands-on Service Assistant to join the Light Maintenance team at Scarborough Depot. You will support overnight servicing, train presentation and fuel point operations to keep the customer fleet safe and ready for service each day.

The role requires good education, basic IT literacy, health and safety awareness, and a proactive, safety-first mindset with strong teamwork and communication skills.

Qualifications

• Good standard of education.
• Basic IT literacy.
• Understanding of health, safety and environmental standards.
• Strong teamworking and communication skills.
• Ability to work independently and follow set routines.
• Positive, professional, safety-first mindset.

Responsibilities

• Operate the fuel point and CET plant safely.
• Conduct nightly train presentation of customer units.
• Service trains overnight: fuelling traction units, filling water tanks, replenishing oils and coolants.
• Support other depot tasks and ensure smooth vehicle flow.
• Complete paperwork accurately and maintain depot housekeeping.

Skills

Education level

IT literacy

Health & safety

Teamwork

Independent work

Safety-first

Education

NVQ Level 2 in Engineering or equivalent

Job description

Location: Scarborough Salary: £25,972.65 Working Hours: 35 hours p/w, 4 on 4 off Nights

About the Role We're looking for a hands-on, reliable, and safety-focused Service Assistant to join our Light Maintenance team at Scarborough Depot. During this role you will be helping complete the overnight servicing which will include Train Presentation and Fuel Point operations. You'll play a key part in ensuring our customer fleet is serviced, safe, and ready for service every day.

What You'll Be Doing

• Operating the fuel point and CET plant safely and efficiently.
• Conducting nightly train presentation of the customer units
• Servicing trains overnight, including:
  • Fuelling traction units
  • Filling water tanks (toilet and wholesome water)
  • Replenishing oils, coolants, sanding systems, and screenwash
  • Supporting other on-train system top-ups
• Ensuring efficient flow of vehicles through the depot.
• Carrying out basic maintenance activities to documented instructions (VMI).
• Completing all required paperwork accurately.
• Supporting Technical teams.
• Maintaining housekeeping standards across the fuel point and depot.
• Always working safely and following company procedures and PPE requirements.

What We're Looking For

Essential

• Good standard of education
• Basic IT literacy
• Understanding of health, safety, and environmental standards
• Strong teamworking and communication skills
• Ability to work independently and follow set routines
• Positive, professional, safety-first mindset

Desirable

• NVQ Level 2 in Engineering or equivalent (BTEC / City & Guilds)
• Experience in mechanical, engineering, or depot environments
• Knowledge of rail vehicle maintenance or depot operations
• Understanding of production efficiency techniques

You'll Succeed Here

If You…

• Work well with others and communicate clearly
• Take pride in delivering a great service
• Can problem-solve and think proactively
• Follow safety processes without compromise
• Keep standards high and stay organised
• Approach work with positivity, honesty, and professionalism
• Are open to learning and developing new skills

Training & Development

You'll work through a staged training plan covering:

• Safety training (manual handling, COSHH, fire safety, working at height, PTS, depot safety)
• Spill response
• Technical training modules
• Driver assessments (where applicable)

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.