Service Architect — ITIL-Driven Enterprise Design (Hybrid)

Experis (Austria); Greater Lincolnshire; Hybrid; GBP 69.000 - 115.000; Vollzeit

Zusammenfassung

Experis is seeking a Service Architect in Barrow-In-Furness for a contract to run until 14/04/2027 with potential extension. Hybrid working to be discussed during interview.

You will design end-to-end IT service solutions, ensure scalable, secure delivery within SLAs, and align with ITIL and organizational standards. The role covers service design, requirements analysis, integration with ITSM processes, and documentation.

Qualifikationen

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Aufgaben

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Kenntnisse

Service architecture

ITIL

Enterprise IT

Service models

Stakeholder comms

Tools

Service modelling tools

Jobbeschreibung

Experis is seeking a Service Architect in Barrow-In-Furness for a contract to run until 14/04/2027 with potential extension. Hybrid working to be discussed during interview.

You will design end-to-end IT service solutions, ensure scalable, secure delivery within SLAs, and align with ITIL and organizational standards. The role covers service design, requirements analysis, integration with ITSM processes, and documentation.