SC Service Architect CGEMJP00360578

Consult; Barrow-in-Furness; Híbrido; GBP 100.000 - 131.000; Jornada completa

Descripción de la vacante

Consult is seeking a Service Architect in Barrow-in-Furness (hybrid by arrangement). This contract runs to 14 April 2027 with potential extension and requires active MOD SC Clearance and sole UK nationality.

You will design end-to-end IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation.

Formación

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Responsabilidades

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Conocimientos

Service architecture

ITIL

IT infrastructure

Service models

Stakeholder communication

Herramientas

Service modelling tools

Descripción del empleo

Role Title: Service Architect

Duration: contract to run until 14/04/2027 (with potential for extension)

Location: Barrow-In-Furness. Hybrid working to be discussed during interview

Rate: up to £625.60 p/d Umbrella inside IR35

Clearance required: Active MOD SC Clearance and Sole UK Nationality

Role Purpose / Summary

The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.

Key Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Required Skills & Experience

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Preferred Qualifications

• ITIL certification (Foundation or higher).
• Experience in large-scale enterprise or government environments.
• Familiarity with service modelling tools and frameworks.