Service Architect

eTeam Workforce Limited; Barrow-in-Furness; Sur place; GBP 96 000 - 129 000; Temps partiel

Résumé du poste

eTeam Workforce Limited is seeking a Service Architect in Barrow-in-Furness to design end-to-end IT service solutions aligned with standards and SLAs. The contractor will ensure scalable, secure services and seamless integration with existing processes, with emphasis on governance and transition support.

The role requires ITIL expertise and proven experience in enterprise IT environments; the incumbent will produce detailed service models and operational docs, engaging stakeholders to meet

Qualifications

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Responsabilités

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate with existing ITSM processes (Incident, Problem, Change, Configuration Management).
• Documentation: Produce service design packages, including service models, procedures, and support documentation.
• Governance: Define service standards and ensure regulatory compliance.
• Transition Support: Collaborate with project teams for smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Connaissances

ITIL knowledge

Service architecture

Service design

Documentation

Stakeholder engagement

Description du poste

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Service Architect

Location: BARROW IN FURNESS

Duration: 14/04/2027 + possible extension

Rate: £608 per day (PAYE through FCSA Umbrella)

CONTRACTOR MUST BE SC CLEARED

Job Description:

Role Overview

The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.

Key Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Required Skills & Experience

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Preferred Qualifications

• ITIL certification (Foundation or higher).
• Experience in large-scale enterprise or government environments.
• Familiarity with service modelling tools and frameworks.