SC Cleared Service Architect — Hybrid ITIL Design

Consult; Barrow-in-Furness; Hybrid; GBP 69,000 - 115,000; Full time

Job summary

Consult in Barrow-In-Furness is seeking a Service Architect for a contract through 14/04/2027. Hybrid working will be discussed at interview.

The role requires designing end-to-end IT service solutions, ensuring scalability, security, and SLA delivery, while integrating with existing processes and technologies. You will detail service models and operational documentation, engage stakeholders, and drive continuous improvement in service performance and cost efficiency.

Qualifications

• Proven experience in service architecture or IT service design.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate with existing ITSM processes (Incident, Problem, Change, Configuration).
• Documentation: Produce service design packages, including service models and procedures.
• Governance: Define service standards and ensure regulatory compliance.
• Transition Support: Collaborate with project teams for smooth transition to live operation.
• Continuous Improvement: Identify opportunities to improve service performance and cost efficiency.

Skills

Service architecture

ITIL framework

Enterprise infrastructure

Service models documentation

Stakeholder engagement

Job description

Consult in Barrow-In-Furness is seeking a Service Architect for a contract through 14/04/2027. Hybrid working will be discussed at interview.

The role requires designing end-to-end IT service solutions, ensuring scalability, security, and SLA delivery, while integrating with existing processes and technologies. You will detail service models and operational documentation, engage stakeholders, and drive continuous improvement in service performance and cost efficiency.