IT Service Architect: End-to-End Design, Hybrid

Consult; Barrow-in-Furness; Ibrido; GBP 100.000 - 131.000; Tempo pieno

Descrizione del lavoro

Consult is seeking a Service Architect in Barrow-in-Furness (hybrid by arrangement). This contract runs to 14 April 2027 with potential extension and requires active MOD SC Clearance and sole UK nationality.

You will design end-to-end IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation.

Competenze

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Mansioni

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Conoscenze

Service architecture

ITIL

IT infrastructure

Service models

Stakeholder communication

Strumenti

Service modelling tools

Descrizione del lavoro

Consult is seeking a Service Architect in Barrow-in-Furness (hybrid by arrangement). This contract runs to 14 April 2027 with potential extension and requires active MOD SC Clearance and sole UK nationality.

You will design end-to-end IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation.