SC-Cleared Global IT Service Architect

eTeam Workforce Limited; Barrow-in-Furness; On-site; GBP 96,000 - 129,000; Part time

Job summary

eTeam Workforce Limited is seeking a Service Architect in Barrow-in-Furness to design end-to-end IT service solutions aligned with standards and SLAs. The contractor will ensure scalable, secure services and seamless integration with existing processes, with emphasis on governance and transition support.

The role requires ITIL expertise and proven experience in enterprise IT environments; the incumbent will produce detailed service models and operational docs, engaging stakeholders to meet

Qualifications

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate with existing ITSM processes (Incident, Problem, Change, Configuration Management).
• Documentation: Produce service design packages, including service models, procedures, and support documentation.
• Governance: Define service standards and ensure regulatory compliance.
• Transition Support: Collaborate with project teams for smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Skills

ITIL knowledge

Service architecture

Service design

Documentation

Stakeholder engagement

Job description

eTeam Workforce Limited is seeking a Service Architect in Barrow-in-Furness to design end-to-end IT service solutions aligned with standards and SLAs. The contractor will ensure scalable, secure services and seamless integration with existing processes, with emphasis on governance and transition support.

The role requires ITIL expertise and proven experience in enterprise IT environments; the incumbent will produce detailed service models and operational docs, engaging stakeholders to meet