Read more

Experis; Barrow-upon-Humber; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Experis is seeking a Service Architect to design end-to-end IT service solutions that are scalable, secure, and deliverable within SLAs. Hybrid work arrangements will be discussed during interviews.

The role requires active MOD SC clearance and Sole UK nationality, with a contract to run until 14 April 2027. Responsibilities include service design across infrastructure and applications, requirements gathering, ITSM integration, and producing service design documentation and governance

Qualifications

• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate with existing ITSM processes (Incident, Problem, Change, Configuration).
• Documentation: Produce service design packages, including service models and procedures.
• Governance: Define service standards and ensure compliance with requirements.
• Transition Support: Collaborate with project teams for smooth transition to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Skills

ITIL

Enterprise infrastructure

Service models

Stakeholder engagement

Job description

Duration: contract to run until 14/04/2027 (with potential for extension)

Location: Barrow-In-Furness. Hybrid working to be discussed during interview

Clearance required: Active MOD SC Clearance and Sole UK Nationality

The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.

Key Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Required Skills & Experience

• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Preferred Qualifications

• ITIL certification (Foundation or higher).
• Experience in large-scale enterprise or government environments.
• Familiarity with service modelling tools and frameworks.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!