Service and Resourcing Manager

c2c rail; Shoeburyness; On-site; GBP 50,000 - 56,000; Full time

Job summary

c2c rail is seeking a Service and Resourcing Manager to ensure the workforce is available to meet the timetable and manage real-time resource allocations at Shoeburyness Depot. The role carries safety accountability and requires leadership of depot staff, adherence to safety instructions, and proactive planning to support the Thameside Operating Strategy.

The successful candidate will oversee depot movements, ensure compliance with rail safety rules, and drive improvements in customer experience

Qualifications

• GCSE English and Maths to grade C or equivalent.
• Thorough knowledge of c2c and Network Rail operations, geography, and train plans.
• Awareness of customer service importance to business success.
• Managerial role requiring leadership and team building.

Responsibilities

• Interact with and manipulate current and future systems to deliver traincrew and resource allocations.
• Ensure c2c Safety Manual Standards are adhered to.
• Responsible for overall safety of Shoeburyness Depot and sidings.
• Carry out regular safety checks of the depot.
• Supervise Drivers, Depot Drivers, Supervisors and other staff at c2c Depot.
• Ensure on-time movements to and from Shoeburyness Depot.
• Maintain Personal Track Safety Certificate and Safety Critical Work IDs.

Job description

Service and Resourcing Manager

Department: Service Delivery

Employment Type: Full Time

Location: Service Delivery Centre

Reporting To: Ian Sadler

Compensation: £50,499 - £56,055 / year

Description

The purpose of this post is to ensure that c2c rail is adequately resourced on a real time basis to provide the service which is advertised and any additional requirements that arise at short notice. Additionally, to ensure that all train crew are issued with relevant information and publications.

Ensure the implementation of service recovery plans, contingency plans, and ensure provision of resources to deliver a punctual c2c operation, guided by T-3 and on time, to contribute to the successful delivery of a positive customer experience.

The role has overall responsibility for the authorisation and control of all movements on Shoeburyness Depot through effective utilisation of Depot Supervisors and Depot Drivers. The post holder will hold overall safety responsibility for Shoeburyness Yard while on duty. Responsible for the supervision of Drivers, Depot Drivers, Depot Supervisors, and other staff under your control at c2c Depot.

Responsible for complying with all safety related instructions, guidance and documentation associated with the post, for example and not exhaustively the Rule Book, local instructions, and Sectional Appendix.

Key Responsibilities

• Interact with and manipulate the current, and any future successor business systems and technology to deliver traincrew and other resource allocations as necessary; for example, and illustratively, changes to support deployment of the Thameside Operating Strategy. (For the avoidance of doubt this means that there will not be any new technology payments for the post holder to utilise new technology).
• Ensure the c2c Safety Manual Standards are adhered to, within the scope of the post.
• Responsible for the overall safety of all persons at Shoeburyness Depot and sidings.
• Responsible for regular safety checks of the depot.
• Designated first aider for Shoeburyness Depot, if holding appropriate competence.
• Ensure employees are released from duty to undertake competence and medical / fitness assessments as directed.
• Assistance in production of fleet stabling plans and deliver the daily fleet disposition to meet service requirements.
• Ensure movements to and from Shoeburyness Depot are carried out on time according to the daily plan.
• Ensure that your Personal Track Safety Certificate and Safety Critical Work Identification cards are always available for scrutiny.
• Deal with Degraded Operating Situations as provided for in the Rule Book, Depot Working Instructions and other relevant publications.
• Responsible for ensuring, as far as is possible that all Traincrew signing on are fit for duty, in possession of appropriate and necessary publications and equipment, and are competent for the route and traction to which they are rostered.

Skills, Knowledge & Expertise

• General education to GCSE, O level, or equivalent standards including English and Mathematics to the standard of at least GCSE Grade C.
• Frontline/Traincrew staff terms & conditions of service and Rail Industry Standards
• Thorough knowledge of c2c and Network Rail operations, geography, and train plans, c2c manning agreements, conditions of service, and customer experience metrics
• Full knowledge and understanding of relevant Rules, Regulations and Appendix Instructions. Awareness of Customer Service and its key importance to business success.
• Positive forward-thinking individual with team building, leadership, and development qualities to include strong interpersonal skills.
• Medically fit to the standard required and capable of maintaining personal track safety competency
• Able to work as a team member and to know abilities, personalities of direct report staff to achieve maximum achievement from them.
• Capable of retaining aptitude, skills, and knowledge to participate in the programme of continuous assessment in line with the relevant section of the c2c Safety Manual.
• Ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with appropriate industry recognised systems and technology.
• As this is a managerial position, the post holder will be required to uphold the personal appearance and dress code standards expected of a c2c manager on a 24/7 basis. For the avoidance of doubt this always means seasonally appropriate professional business attire including nights and weekends.
• Able to follow detailed instructions, follow procedures, understand the safety impact of decisions made.
• Membership of an appropriate professional body, e.g., the Chartered Institution of Railway Operators is highly encouraged