Service and Maintenance Engineer (Access Control and CCTV)

acre security; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service and Maintenance Engineer, where your expertise in access control and CCTV will help transform the future of security. This role offers an exciting opportunity to work in a collaborative environment, ensuring the integrity of security systems while continuously improving and innovating. With a focus on client satisfaction, you'll play a key role in maintaining and enhancing security technologies that protect businesses and communities worldwide. If you're ready to make a meaningful impact in a dynamic industry, this position is for you.

Benefits

Professional Development Opportunities

Performance-Based Incentives

Comprehensive Benefits Program

Mentorship Programs

Qualifications

• 4+ years in security systems with a focus on service and maintenance.
• Strong knowledge of access control and CCTV systems.
• Effective time management and organizational skills.

Responsibilities

• Perform regular checks and maintenance on security systems.
• Identify and resolve issues with security equipment promptly.
• Maintain detailed records of maintenance activities.

Skills

Access Control Systems

CCTV Systems

Problem Solving

Time Management

Communication Skills

Education

Relevant Certifications in Security Systems

Technical Degree (Preferred)

Tools

Security Software

Documentation Tools

Job description

Service and Maintenance Engineer (Access Control and CCTV)

Service and Maintenance Engineer (Access Control and CCTV)

3 days ago Be among the first 25 applicants

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Position: Service and Maintenance Engineer (Access Control and CCTV)

Location: London, UK/Hybrid

Move Security Forward with Acre

Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.

About Acre

At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact

A key role on site, responsible for ensuring the ongoing integrity and effectiveness of the client’s security systems. The Service and Maintenance Engineer will mainly focus on Access Control and CCTV, and will monitor, maintain, and fix systems as necessary, in line with a monthly service and maintenance schedule, whilst managing the documentation and updating client master list information.

The role also entails identifying vulnerabilities and areas for improvement and upgrade. Client satisfaction and customer service are key to the success of this role.

What You’ll Do

In addition to the above, your key responsibilities will include:

• Perform regular checks and maintenance on all security systems across the estate (main focus on Access Control and CCTV)
• Identify and resolve issues with security equipment promptly to minimise downtime and maintain overall security of the client premises.
• Keep security software and firmware up to date to address vulnerabilities and ensure systems are protected against the latest threats.
• Work closely with other relevant departments to organise ordering of spare or replacement equipment, and to assist with other engineering works where necessary.
• Maintain detailed records of maintenance activities, updates, and issues to track system performance and provide documentation for audits or investigations.
  
  

What You'll Bring

To succeed in this role, you'll need:

• Minimum 4 years’ experience in the security systems industry, with a focus on service and maintenance.
• Strong knowledge and qualifications in access control and CCTV systems (preferred but not essential).
• Excellent practical skills in security systems with a keen eye for detail.
• Effective time management and strong organisational skills.
• Thorough understanding of documentation and its importance in the industry.Self-motivated team player with a professional and personable attitude.
• Excellent communication skills, both written and verbal.
• Willingness to join on-call rota (1 in 6 after 6 months) and ability to obtain Government security clearance.
  
  

What’s In It For You

We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

• Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
• Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
• Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
• Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
• Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.
  
  

Join the Future of Security

At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.

Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Security and Investigations

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