Service and Diagnostic Technician

KernerCo Aviation Services; Birmingham; On-site; GBP 32,000 - 41,000; Full time

Job summary

An established industry player is looking for a skilled Service and Diagnostic Technician to join their expanding team in Birmingham. This role is vital for delivering exceptional customer experiences through quality workmanship and first-time fixes. You will leverage your technical expertise to perform diagnostics, servicing, and repairs while ensuring efficient collaboration with colleagues and management. The company values personal development and offers ongoing training opportunities, a clear career path, and a comprehensive range of benefits, including flexible working arrangements and a share incentive scheme. If you're ready to elevate your career in a supportive environment, this opportunity is for you.

Benefits

33 days of annual leave

Flexible working arrangements

Full manufacturer training

Management development program

Enhanced maternity and paternity leave

Share incentive scheme

Tool Insurance Programme

Pension scheme

Online rewards platform

Preferential service rates

Qualifications

• Relevant formal qualification in Automotive City & Guilds / NVQ Level 3.
• Current experience as a Vehicle Technician is essential.

Responsibilities

• Carry out diagnostics and servicing on customer vehicles.
• Liaise with service advisors and ensure excellent customer service.

Skills

Automotive City & Guilds / NVQ Level 3

Vehicle Technician experience

MOT license

Technical knowledge

Customer service skills

Education

Automotive qualification

Tools

Personal tools

Job description

Vertu Ford Birmingham

Join our team at Vertu Ford Birmingham and become a valued Service and Diagnostic Technician.

We are offering a basic salary between £32,000 - £41,000 depending on skills and experience. This is based on a 40 hour working week with Saturdays paid as overtime and an additional over-performance bonus opportunity.

Your role as a Vehicle Technician is crucial in delivering an exceptional customer experience, built on trust and honesty. We are expanding our team and currently seeking skilled individuals who take pride in their work. As a Senior Technician, you will be the expert in carrying out diagnostics and undertaking servicing and repair work on customer vehicles. You will effectively use your technical knowledge and skills to ensure you and your colleagues are working efficiently. You will be expected to liaise with service advisors, customers, and senior management, ensuring excellent customer service and a professional approach at all times. Quality workmanship and achieving first-time fixes are core values that guide everything we do.

To be successful in this role, you should have the following qualifications and skills:

• A relevant formal qualification in Automotive City & Guilds / NVQ Level 3
• Current experience as a Vehicle Technician
• MOT license preferred but not essential
• Your own set of tools
• A full UK driving licence

At Bristol Street Motors, we take pride in investing in our colleagues' personal development more than any other motor retailer. As a successful candidate, you can look forward to ongoing training opportunities, a clear career path, and a range of benefits that reflect our status as an employer of choice, including:

• 33 days of annual leave, increasing to 37 with length of service – giving you time to recharge and relax
• Flexible working arrangements – allowing you to have a work-life balance that suits
• Access to full manufacturer training to develop your skills and drive your earnings ability forward, including dedicated EV Electrical training to keep you at the forefront of changes in the sector.
• Access to our Evolution Management Development program for those who want to grow into a management position
• An enhanced maternity and paternity leave – ensuring you can enjoy the early stages of your child's life without worrying about work.
• Our Share incentive scheme which allows you to invest tax efficiently and share in the company’s continued success.
• Our Tool Insurance Programme to protect your valuable tools with comprehensive tool insurance.
• Our Pension scheme - Invest in your future with confidence through our pension scheme.
• Our online rewards platform offering cashback and serious discounts at various retailers.
• Preferential service rates - As a member of our team, you'll enjoy access to preferential service rates for your own vehicle.
• Colleague purchase scheme - Enjoy exclusive discounts on vehicles from our exceptional range.

Join our team and take your career to new heights with Bristol Street Motors. As a national company, we can offer great career development with over 190 locations throughout England and Scotland, meaning we always have opportunities for internal progression – apply today!

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, we may conduct a criminal record check and a driving licence check.