Service and Aftersales Account Manager

M Seals Group; Enderby; On-site; GBP 25,000 - 35,000; Full time

Job summary

M Seals UK Ltd, part of the M Seals group, is seeking a Service and Aftersales Account Manager based at our Leicester Facility in Enderby. You will maximise sales, negotiate renewals, maintain contracts, and support colleagues to ensure high customer satisfaction.

The role involves working both as part of a team and independently, reporting to the Service and Aftersales Manager, with a focus on driving product knowledge and responsive service.

Qualifications

• Sales experience and ability to drive product sales.
• Strong communication skills, both verbal and written.
• Computer literacy and attention to detail are essential.
• Teamwork and independent work capability are valued.
• Professional phone manner and customer-facing confidence.

Responsibilities

• Liaise with customers in a sales environment to drive product sales and knowledge.
• Demonstrates advanced products knowledge.
• Adheres to company policies and procedures.
• Liaise with key staff to ensure product availability.
• Follow up with clients to ensure satisfaction with product.
• Use LinkedIn to push products to target markets.
• Maximise target markets and apply advanced sales knowledge.
• Seek new ways to make products attractive to customers.
• Work under supervision of the Service Manager.
• Provide support within Inspection when time allows.

Skills

Sales experience

Good communication

Computer literate

Attention to detail

Teamwork

Strong phone manner

LinkedIn

Tools

LinkedIn

Job description

General summary

M Seals UK Ltd is a part of the M Seals group, owned by Diploma PLC, an international group of businesses supplying technical sealing products. M Seals specialise in the specification and supply of O-rings, moulded parts, PTFE products and shaft seals to leading industrial OEMs in Oil & Gas, Valve & Pump, Aerospace, Food, Pharma industries. M Seals have operations in UK, Denmark, Sweden, Poland, Finland and China. M Seals UK Ltd employs 35 staff over three UK sites.

Position summary

The Service and aftersales Account Manager is responsible for maximizing sales by closing business on an ongoing basis; meeting the company's growth strategy and customer target objectives; in doing so you will negotiate with existing accounts for contract renewals; maintaining contracts and performing other tasks needed to ensure customer satisfaction.

The role compromises of working as part of a team and as an individual.Offering support to the company, as well as support to colleagues, reporting to the Service and aftersales Manager

Role location & resources

The Service and Aftersales Administrator is based in the Group's Leicester Facility (Enderby).

Candidate key attributes

A person with a hard-working ethos who is disciplined to get the work done, and reliable

An open personality that can fit with the company culture of integrity and respect for colleagues.

Good communication skills

Energetic, upbeat professional who is comfortable working in a dynamic, fast paced, competitive environment

Ability to work on own initiative, as well as part of a team, good teamwork is important when working to tight schedules

A strong drive to progress their own career.

Computer literate

Attention to detail essential

Strong and confident phone manner

Key responsibilities and accountabilities

• Liaise with customers in a sales environment to drive product sales and knowledge
• Demonstrates advanced products knowledge
• Adheres to any and all company policies and procedures
• Liaise with other key staff to make sure that product is available
• Follows up with any clients to make sure that they are satisfied with product
• Uses social media to push products to a given target market (LinkedIn)
• Maximising target markets
• Demonstrates advanced sales knowledge
• Always looks for new ways to make products attractive to customers
• All of which overseen by the Service Manager

In addition to working within the Sales office, responsible for providing support within Inspection when time allows

Experience, knowledge, skills

Meticulous attention to detail

Must possess good communicate skills both verbal and written

Computer literate

Honest, reliable and dedicated

Background of sales experience

Our business culture

Our team's 'can-do' approach towards teamwork and customers' needs often finds us wearing many hats, at any time.

The management team are only focussed on two metrics:

The tangible, personal development of all our team members.

How our core customers view our company and our people.