Customer Support Engineer

We Seal

Leeds

Hybrid

GBP 36,900 - 45,100

Full time

14 days+

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Benefits offered by this job

25 days' holiday plus Bank Holidays

Comprehensive Health Care Plan

8% Company Contributory Pension Scheme

Cycle to Work Scheme

Development opportunities

Job summary

A market leader in bag sealing technology is seeking a Customer Support Engineer to install and maintain machinery across the UK and internationally. This role requires a qualified Mechanical Engineer with a clean driving license, flexible travel capabilities, and strong customer service skills. You will build customer relationships, resolve machine issues promptly, and contribute to a supportive engineering team. With a competitive salary of £41,000 and extensive benefits, this role offers a rewarding career in a dynamic environment.

Qualifications

Clean UK driving licence.
Ability to travel regularly across the UK and overseas.
Flexibility to support out-of-hours or weekend work.
Strong understanding of Health & Safety, Quality, and Environmental procedures.

Responsibilities

Build and maintain strong customer relationships.
Install, service, and commission machines at customer sites.
Respond to machine breakdowns quickly and professionally.
Conduct courtesy visits and provide ongoing support.

Skills

Mechanical knowledge

Electrical knowledge

Customer service experience

Problem-solving skills

Education

Qualified Mechanical Engineer

Tools

Microsoft Office

Job description

Location: UK (with UK & International Travel)

Reporting to: Engineering Team Leader

Working hours: (42.5 hours/pw)

Paid overtime above 42.5 hours

Salary: £41000/per annum + company vehicle + very comprehensive benefits package

Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team.

This is an exciting, hands‑on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one‑stop shop for sealing equipment and consumables.

We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.

What You’ll Do

Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
Conduct courtesy visits and provide ongoing support to strengthen customer engagement.
Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
Communicate clearly across departments to support productivity, innovation, and service excellence.
Stay on‑site until required work is completed, ensuring the highest service standards.
Complete all documentation, service reports, and HSEQ requirements accurately and on time.

What You’ll Bring

Qualified Mechanical Engineer
Clean UK driving licence
Strong technical mindset with high professional standards
Ability to travel regularly across the UK and overseas
Flexibility to occasionally support out‑of‑hours or weekend work
Motivated, adaptable, and comfortable working under pressure
Excellent engineering design and machine knowledge
Strong understanding of Health & Safety, Quality, and Environmental procedures
Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
Mechanical AND electrical knowledge
Sales or customer service experience
Experience training technical staff

Who You Are

You’re a practical, customer‑focused engineer with strong problem‑solving skills and the ability to thrive in a fast‑paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can‑do attitude.

Why Join We Seal?

We Seal is proud to supply industry‑leading sealing technology used by major manufacturers. You’ll be joining a supportive, forward‑thinking engineering team where your expertise directly enhances customer experience and drives product growth.

If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.

Benefits in addition to basic salary: