Service & Aftermarket Operations Specialist

Marioff Inc; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Job summary

Marioff Inc in Glasgow, United Kingdom, is seeking a Service and Aftermarket Coordinator to support maintenance operations in the UK. The role focuses on organizing service visits, maintaining records, and ensuring smooth service delivery.

You will communicate with customers, assist with documentation, and collaborate with other departments to uphold service quality and safety standards.

Qualifications

• At least 1-2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office.
• Ability to multitask and work under pressure.

Responsibilities

• Plan and schedule service and maintenance visits for field engineers and technicians.
• Monitor job progress and ensure timely completion of work orders.
• Liaise with customers to confirm appointments and follow up on service delivery.
• Maintain accurate records of service reports, maintenance logs, and customer communications.
• Prepare and issue service documentation, including work orders, invoices, and reports.
• Assist in managing spare parts inventory and ordering replacements as needed.
• Act as the first point of contact for service-related inquiries.
• Handle customer complaints or issues professionally and elevate when necessary.
• Ensure customer satisfaction through proactive communication and follow-up.
• Generate regular reports on service performance, KPIs, and technician utilization.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Marioff Inc in Glasgow, United Kingdom, is seeking a Service and Aftermarket Coordinator to support maintenance operations in the UK. The role focuses on organizing service visits, maintaining records, and ensuring smooth service delivery.

You will communicate with customers, assist with documentation, and collaborate with other departments to uphold service quality and safety standards.