Service & Aftermarket Coordinator

Marioff Inc; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Job summary

Marioff Inc in Glasgow, United Kingdom, is seeking a Service and Aftermarket Coordinator to support maintenance operations in the UK. The role focuses on organizing service visits, maintaining records, and ensuring smooth service delivery.

You will communicate with customers, assist with documentation, and collaborate with other departments to uphold service quality and safety standards.

Qualifications

• At least 1-2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office.
• Ability to multitask and work under pressure.

Responsibilities

• Plan and schedule service and maintenance visits for field engineers and technicians.
• Monitor job progress and ensure timely completion of work orders.
• Liaise with customers to confirm appointments and follow up on service delivery.
• Maintain accurate records of service reports, maintenance logs, and customer communications.
• Prepare and issue service documentation, including work orders, invoices, and reports.
• Assist in managing spare parts inventory and ordering replacements as needed.
• Act as the first point of contact for service-related inquiries.
• Handle customer complaints or issues professionally and elevate when necessary.
• Ensure customer satisfaction through proactive communication and follow-up.
• Generate regular reports on service performance, KPIs, and technician utilization.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Role:Service and Aftermarket Coordinator

Location:Glasgow, United Kingdom

Contract type:full-time, permanent contract

About Marioff

For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact.

At Marioff, more than 500 motivated professionals work across the globe. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal.

With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, and China.

About the role

TheService & Aftermarket Coordinatorplays a key role in our maintenance & service operations in the United Kingdom and provides essential organizational, administrative, customer service and reporting support.

Your main responsibilities will be:

Scheduling & Coordination:

• Plan and schedule service and maintenance visits for field engineers and technicians.
• Monitor job progress and ensure timely completion of work orders.
• Liaise with customers to confirm appointments and follow up on service delivery.

Administrative Support:

• Maintain accurate records of service reports, maintenance logs, and customer communications.
• Prepare and issue service documentation, including work orders, invoices, and reports.
• Assist in managing spare parts inventory and ordering replacements as needed.

Customer Service:

• Act as the first point of contact for service-related inquiries.
• Handle customer complaints or issues professionally and elevate when necessary.
• Ensure customer satisfaction through proactive communication and follow-up.

Compliance & Reporting:

• Ensure all service activities comply with health and safety regulations and company policies.
• Generate regular reports on service performance, KPIs, and technician utilization.
• Work closely with the Service & Aftermarket Manager to support departmental goals.
• Coordinate with other departments (e.g., Sales, Technical Support) to ensure seamless service delivery.

To be successful in this role you will need:

• At least 1-2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office
• Ability to multitask and work under pressure.

Not necessary, but would be a plus:

• Service management software knowledge (e.g., SAP, ServiceMax, or similar).
• Knowledge of maintenance processes and terminology
• Competitive compensation
• A stable employment in a professional organization

Our commitment to you

We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!