Service and Aftermarket Coordinator

Marioff Corporation Oy; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Dynamic work environment

International opportunities

Job summary

A leading fire protection company in Glasgow seeks a Service and Aftermarket Coordinator to oversee maintenance operations. The role involves scheduling service visits, maintaining records, and ensuring customer satisfaction. Candidates should have 1-2 years of experience in an administrative role, strong organisational skills, and proficiency in Microsoft Office. This position offers an engaging international work environment and emphasizes teamwork and commitment to safety.

Qualifications

• 1-2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Plan and schedule service and maintenance visits for field engineers and technicians.
• Maintain accurate records of service reports and customer communications.
• Act as the first point of contact for service-related inquiries.

Skills

Organisational skills

Time-management skills

Communication skills

Interpersonal abilities

Proficiency in Microsoft Office

Ability to multitask

Tools

Service management software (e.g., SAP, ServiceMax)

Job description

Service and Aftermarket Coordinator

Glasgow, United Kingdom

full-time, permanent contract

About Marioff

For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact.

At Marioff, more than 500 motivated professionals work across the globe. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal.

With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, and China.

About the role

The Service & Aftermarket Coordinator plays a key role in our maintenance & service operations in the United Kingdom and provides essential organisational, administrative, customer service and reporting support.

Your main responsibilities will be:

Scheduling & Coordination:

• Plan and schedule service and maintenance visits for field engineers and technicians.
• Monitor job progress and ensure timely completion of work orders.
• Liaise with customers to confirm appointments and follow up on service delivery.

Administrative Support:

• Maintain accurate records of service reports, maintenance logs, and customer communications.
• Prepare and issue service documentation, including work orders, invoices, and reports.
• Assist in managing spare parts inventory and ordering replacements as needed.

Customer Service:

• Act as the first point of contact for service‑related inquiries.
• Handle customer complaints or issues professionally and escalare when necessary.
• Ensure customer satisfaction through proactive communication and follow‑up.

Compliance & Reporting:

• Ensure all service activities comply with health and safety regulations and company policies.
• Generate regular reports on service performance, KPIs, and technician utilisation.
• Work closely with the Service & Aftermarket Manager to support departmental goals.
• Coordinate with other departments (e.g., Sales, Technical Support) to ensure seamless service delivery.

To be successful in this role you will need:

• At least 1‑2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
• Strong organisational and time‑management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office
• Ability to multitask and work under pressure.

Not necessary, but would be a plus:

• Service management software knowledge (e.g., SAP, ServiceMax, or similar).
• Knowledge of maintenance processes and terminology
• Competitive compensation
• A stable employment in a professional organization

Our commitment to you

We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!