Service Advisor Trainee - Customer Care & Bookings

Sytner Group; Leicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity/Paternity pay

Career development

Discounted car schemes

High street discounts

Gym membership discounts

Cycle to work

Volunteer day

Job summary

Sytner Group seeks a motivated Trainee Service Advisor to join the BMW Leicester team. This entry-level role focuses on managing inbound/outbound booking calls, scheduling customer bookings, and delivering exceptional service. You will support Service Advisors and act as the link between customers and the workshop.

This fast-paced role offers full training from our Learning & Development team and manufacturer training from BMW, with weekend shifts typical to maintain service standards.

Qualifications

• No prior experience required; full training provided through in-house Learning & Development and BMW manufacturer training.
• Customer service background beneficial in busy or call-handling environments.
• Strong organisational and administrative skills with a focus on accuracy and customer satisfaction.

Responsibilities

• Handle inbound and outbound booking calls and schedule customer appointments.
• Provide clear information and exceptional service to every caller.
• Support Service Advisors and act as the link between customers and the workshop; liaise with technicians and workshop control.
• Offer confident advice on products and services to customers.

Skills

Customer service focus

Organisational skills

Attention to detail

Excellent communication

Call handling

Tools

Kerridge

Job description

Sytner Group seeks a motivated Trainee Service Advisor to join the BMW Leicester team. This entry-level role focuses on managing inbound/outbound booking calls, scheduling customer bookings, and delivering exceptional service. You will support Service Advisors and act as the link between customers and the workshop.

This fast-paced role offers full training from our Learning & Development team and manufacturer training from BMW, with weekend shifts typical to maintain service standards.