Service Advisor: Customer Care & Workshop Liaison, Training Provided

Sytner Group; Leicester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Maternity/Paternity/Adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner BMW & MINI Leicester is seeking a motivated Service Advisor to act as the vital link between customers and the workshop, ensuring clear communication on servicing needs and progress. You will advise on services and liaise with technicians to keep vehicles ready on time, building rapport and understanding customer requirements in a busy environment.

The role offers training through our in-house Learning & Development team and BMW manufacturer courses, with a pattern that can include

Qualifications

• No prior experience required; training provided through in-house Learning & Development and manufacturer courses.
• Excellent organisational and administrative skills with strong attention to detail.
• Good customer service background is beneficial for delivering high levels of satisfaction in a busy environment.

Responsibilities

• Inform and consult on vehicle servicing and keep customers updated at every stage.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely completion.
• Provide best advice on products and services to customers.
• Build rapport and identify customer needs to tailor service recommendations.
• Support the workshop to maintain smooth operations during peak times.

Skills

Customer service

Organisation

Attention to detail

Communication

Team liaison

Kerridge (dealer software)

Tools

Kerridge

Job description

Sytner BMW & MINI Leicester is seeking a motivated Service Advisor to act as the vital link between customers and the workshop, ensuring clear communication on servicing needs and progress. You will advise on services and liaise with technicians to keep vehicles ready on time, building rapport and understanding customer requirements in a busy environment.

The role offers training through our in-house Learning & Development team and BMW manufacturer courses, with a pattern that can include