Service Advisor - Toyota

Vantage Motor Group; York; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading motor services company in York is looking for a customer-focused Service Advisor. You'll manage customer bookings, advise on repairs, and ensure high satisfaction. The ideal candidate will have excellent communication skills, a valid UK driving licence, and strong organisation abilities. This full-time role offers a competitive salary with OTE and various benefits including ongoing training and 30 days of holiday.

Benefits

Up to £35,784.10 per annum including OTE

Ongoing training and career development

Friendly working environment

30 days of holiday

Qualifications

• Excellent communication and customer service skills required.
• Strong organisation and time management abilities necessary.
• Ability to handle multiple tasks in a fast-paced environment.
• A valid UK driving licence is essential.

Responsibilities

• Greeting customers and handling service bookings efficiently.
• Advising customers on necessary repairs, services, and estimated costs.
• Keeping customers informed on their vehicle's progress.
• Liaising with Technicians for smooth workflow.
• Processing invoices and payments accurately.
• Delivering an exceptional customer experience.

Skills

Excellent communication skills

Customer service skills

Strong organisation

Time management

Ability to multitask

UK driving licence

Job description

Do you have a passion for customer service and an interest in the motor industry? We are looking for a customer-focused and organised Service Advisor to join our team at Toyota York. In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturday's on a rota basis.

Responsibilities

• Greeting customers and handling service bookings efficiently.
• Advising customers on necessary repairs, services and estimated costs. Promoting the sale of genuine parts and accessories whenever possible.
• Keeping customers informed on their vehicle's progress and any additional work required.
• Liaising with Technicians to ensure smooth workflow in the service department.
• Processing invoices and payments accurately.
• Delivering an exceptional customer experience to maintain high satisfaction and retention.

Qualifications & Skills

• Excellent communication and customer service skills.
• Strong organisation and time management abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• A valid UK driving licence.

Benefits & Compensation

• A competitive basic salary of up to £26,984.10 per annum (dependant on experience), concluding to £35,784.10 per annum including OTE.
• Ongoing training both with our manufacturer and in-house, and careers development opportunities.
• A friendly and supportive working environment.
• 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.