Service Advisor (Multiple Roles) - Barnstaple

Vospers; Barnstaple; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday accrual scheme

Life Insurance Scheme

Motor discounts

Paid sickness scheme

Professional development programme

Job summary

A leading motor dealer group in Barnstaple is looking for a Service Advisor to ensure exceptional customer service and smooth operations between the workshop and clients. The ideal candidate will have excellent communication skills and an automotive background. Responsibilities include managing bookings, providing service explanations, and monitoring workshop hours. This role offers a supportive environment with great benefits and opportunities for career development.

Qualifications

• Strong telephone manner and customer service orientation.
• Experience in a fast-paced work environment.
• Previous role as a Service Advisor is preferable.

Responsibilities

• Coordinate between workshop and customers to ensure service excellence.
• Welcome customers and manage booking processes.
• Provide detailed explanations of services performed.

Skills

Excellent communication skills

Ability to multi-task

Automotive background

Job description

About the job Service Advisor (Multiple Roles) - Barnstaple

About us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Life Insurance Scheme
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme

The role

Our Service Advisors coordinate between our workshop and customers to provide our customers with excellent service and knowledge. As a Service Advisor you will be:

• Providing a warm welcome to customers and booking in vehicles.
• Identifying customers' requirements and where possible, supplying an accurate fully inclusive costing.
• Monitoring workshop hours, to provide an efficient service to customers
• Giving customers a full explanations of work carried out, making the most of any additional selling opportunities.
• Carrying out administration such as producing job cards, invoices, estimates, and updating customer's accounts.

About you

You will need:

• Excellent communication skills and warm telephone manner
• Ability to multi-task within a busy environment
• Automotive background, or Service Advisor experience, highly desirable

Location

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday (with Saturday on a rota)

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.