Service Advisor - Growth, Training & Benefits

Slaters North Wales Limited; Colwyn Bay; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Holiday entitlement

Staff vehicle servicing discounts

Ongoing training

Career progression

Friendly team environment

Descripción de la vacante

Slaters North Wales Limited is seeking a friendly, organised Service Advisor to join our Colwyn Bay service team. You will be the vital link between customers, technicians and the workshop, handling bookings, estimates, invoices, and customer queries in a busy dealership environment.

As part of a long-established family‑run group, you’ll benefit from ongoing training, a clear career path, and a supportive team culture.

Formación

• Previous experience as a Service Advisor or customer-facing automotive role.
• Excellent communication and listening skills.
• Positive attitude with passion for delivering great service.
• Strong organisational and time-management skills.
• Full UK driving licence.
• Team player who fits into our friendly, family-oriented culture.

Responsabilidades

• Welchoming customers (in person, by phone and online) and accurately identifying servicing, repair and maintenance needs.
• Booking appointments, managing the workshop diary and ensuring efficient workshop flow.
• Providing clear, professional explanations of recommended work, costs and timescales.
• Preparing accurate job cards, estimates and invoices.
• Liaising with the parts department and technicians to deliver outstanding service.
• Handling customer queries, concerns and follow-ups to achieve excellent customer satisfaction scores.
• Processing payments and ensuring documentation is completed to manufacturer and company standards.

Conocimientos

Customer-facing

Communication skills

Time management

Organisational skills

IT basics

Full UK driving licence

Team player

Herramientas

Workshop management systems

Descripción del empleo

Slaters North Wales Limited is seeking a friendly, organised Service Advisor to join our Colwyn Bay service team. You will be the vital link between customers, technicians and the workshop, handling bookings, estimates, invoices, and customer queries in a busy dealership environment.

As part of a long-established family‑run group, you’ll benefit from ongoing training, a clear career path, and a supportive team culture.