Service Advisor- Ford Leeds

D. M. Keith Limited; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days holiday (Including Bank HOLIDa

Pension Scheme

Discount for servicing and repairs on

£25 contribution to eye tests

Cycle to work scheme

Job summary

D. M. Keith Limited in Leeds is seeking an experienced Service Advisor to join our team at Ford Leeds. You’ll work in a busy, welcoming service department with a focus on customer satisfaction and relationship management.

You will book in vehicles, liaise with the workshop, and keep customers informed on progress. An equal opportunities employer, full training and progression are provided within our family business.

Qualifications

• Customer focus and relationship maintenance in a busy service environment.
• Clear communication with customers and workshop team.
• Must hold a current valid clean driving license.

Responsibilities

• Greet customers and handle enquiries in a professional, prompt manner.
• Book vehicles into the workshop and inform customers of progress.
• Provide an excellent first impression of the Service Department.

Skills

Customer service

Communication

Teamwork

Full driving license

Job description

We have a very exciting opportunity for an experienced Service Advisor to join our team in Ford Leeds.

This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.

About the Business

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
Full training will be provided for those joining as a trainee, giving you opportunity to attend manufacturer Courses and access to continuous internal coaching and support. Please note that offsite travel for brand training is a mandatory requirement for this role.

About You

You must be able to work as part of a team of Service Advisors in a busy, fast past and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle.

What we offer:

• 30 days holiday (Including Bank Holidays), increasing with length of service
• Pension Scheme
• Discount for servicing and repairs on your family and friend’s cars.
• £25 contribution to eye tests
• Cycle to work scheme.

Hours

Monday - Friday 9am-6pm, 1 in 3 Saturday mornings.

You must hold a current valid clean driving license.

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.