Service Advisor: Flexible Hours & Premium Customer Care

Stoneacre Motor Group

Blackburn

On-site

GBP 23,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

Industry leading competitive salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is seeking a Service Advisor to enhance customer experience and coordinate the flow of information between customers and the workshop. You will play a key role in delivering high-quality aftersales service and maintaining the Stoneacre standard across our locations in England and Wales.

The role requires clear communication, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

Minimum 1 year service advisor experience.
Experience with RTC & Kerridge/ADP systems preferred.
Strong communication and customer service skills.
Good ICT, maths and English abilities.
Able to work independently and as part of a team.
Willingness to attend training courses.

Responsibilities

Manage all customer communications between the dealership and workshop.
Identify service needs and agree work with the customer.
Liaise with workshop to confirm completion times.
Update customers regularly on progress.
Process payments and issue invoices.
Handle complaints in line with policy.
Ensure handover and administration of vehicles are completed to a high standard.
Deliver premium customer advice and satisfaction at all times.