Service Advisor: Premium Customer Care & Fast-Paced Growth

Stoneacre; Lancashire; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Industry leading salary

Flexible working patterns

Training and development programmes

Career progression opportunities

Pension scheme

Uniform provided

Long service reward

Customer introduced reward

Discounts on retailers/restaurants/hol

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is recruiting a Service Advisor to join our busy workshop-forward dealership. You will be the main link between the workshop and customers, delivering the highest level of customer experience and ensuring smooth communication.

The role requires excellent customer service, strong communication, and at least 1 year of service advisory experience; familiarity with RTC and Kerridge/ADP systems is preferred.

Qualifications

• Minimum 1 year service advisor experience.
• Experience with RTC & Kerridge/ADP systems preferred.
• Excellent communication and customer service skills.
• Good time management and attention to detail.

Responsibilities

• Manage all customer communications and interactions on behalf of the dealership.
• Identify service needs and requirements of the customer.
• Establish understanding and agreement with the customer of work required and time frames.
• Liaise with the workshop to determine vehicle completion times and relay information.
• Carry out visual inspections of vehicles to identify any damage.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Handle customer complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively in person, by telephone or email to deliver premium customer service.
• Maintain a professional manner and ensure customer issues are resolved efficiently.
• Understand and ensure all objectives are fully achieved.

Skills

Customer service

Communication skills

Attention to detail

Time management

ICT skills

English proficiency

Tools

RTC & Kerridge /ADP Systems

Job description

Stoneacre Motor Group is recruiting a Service Advisor to join our busy workshop-forward dealership. You will be the main link between the workshop and customers, delivering the highest level of customer experience and ensuring smooth communication.

The role requires excellent customer service, strong communication, and at least 1 year of service advisory experience; familiarity with RTC and Kerridge/ADP systems is preferred.