Elite Service Advisor - Customer Care & Workshop Liaison

Stoneacre The Number One Motor Group; Sheffield; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Training and development programmes

Career progression opportunities

Pension scheme

Uniform provided

Long service reward

Customer introduced rewards

Employee discounts

Discounts on retailers/restaurants/hol

Wellness programme

Free parking

Job summary

Stoneacre The Number One Motor Group is recruiting a Service Advisor to deliver a premium customer experience and manage the flow of information between workshop and customers. The role requires strong communication, attention to detail and the ability to thrive in a high-pressure environment.

You will handle customer interactions, identify service needs, liaise with the workshop for completion times, and ensure accurate invoicing and administration.

Qualifications

• Excellent communication skills with customers and colleagues.
• Strong customer service orientation and ability to manage expectations.
• Good time management and ability to prioritise workload.

Responsibilities

• Manage all customer communications and interactions on behalf of the dealership.
• Identify service needs and requirements of the customer.
• Agree work required with the customer and set time frames.
• Liaise with the workshop to determine vehicle completion times and relay information.
• Carry out visual checks for damage and report findings.
• Regularly update the customer on progress.
• Process payments and issue invoices.
• Assist with handling complaints per policy.
• Ensure handover and administration of customer vehicles is thorough.
• Communicate effectively by phone, email or in person to deliver premium service.

Skills

Excellent communication

Customer service

Time management

Team player

Attention to detail

Tools

RTC systems

Kerridge / ADP

Job description

Stoneacre The Number One Motor Group is recruiting a Service Advisor to deliver a premium customer experience and manage the flow of information between workshop and customers. The role requires strong communication, attention to detail and the ability to thrive in a high-pressure environment.

You will handle customer interactions, identify service needs, liaise with the workshop for completion times, and ensure accurate invoicing and administration.