Service Advisor: Elevate Customer Care & Aftercare Sales

Evans Halshaw; West Midlands; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave including bank

Birthday day off

Family Leave Policies

Salary Sacrifice car

Volunteer day

Long service awards

Training & career growth

Cycle to work

High street discounts

Referral scheme

Job summary

Evans Halshaw Ford Walsall is seeking a Service Advisor to act as the primary contact for customers through their service journey. You will promote Vehicle Health Checks, advise on repairs, and work with workshop teams to ensure seamless service experiences.

You will drive upsell of aftercare products, Service Care Plans, and future bookings while maintaining superb customer care and achieving service-related KPIs.

Qualifications

• Experience in automotive service departments is preferred.
• Excellent customer-facing communication and problem-solving skills.

Responsibilities

• Act as a key point of contact for service customers from check-in to post-visit follow-up.
• Understand customer needs and advise on safety-critical repairs, maintenance, and manufacturer recommendations with clear explanations.
• Promote and sell Vehicle Health Checks and aftercare products to customers.
• Support retention by promoting Service Care Plans, forward-booking, and tailored aftersales solutions.
• Collaborate with Technicians to ensure efficient repairs and keep customers updated.
• Manage courtesy car bookings, collections/deliveries and appointment scheduling.
• Build knowledge of products/services and represent the brand with pride and excellence.
• Contribute to targets across labour sales, VHC conversions, and service plan sales.

Skills

Customer service

Sales mindset

Communication skills

MS Office

Dealership IT platforms

Organisational skills

Tools

Microsoft Office

EVHC system

Job description

Evans Halshaw Ford Walsall is seeking a Service Advisor to act as the primary contact for customers through their service journey. You will promote Vehicle Health Checks, advise on repairs, and work with workshop teams to ensure seamless service experiences.

You will drive upsell of aftercare products, Service Care Plans, and future bookings while maintaining superb customer care and achieving service-related KPIs.