Sales and Service Advisor

Arnold Clark; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday allowance

Retail discounts

Private healthcare

GP access 24/7 via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Insurance Services in Kilbirnie Street, Glasgow, seeks an experienced Insurance Sales Advisor to guide customers through purchasing, servicing and renewing policies, mainly over the phone. This full-time role offers hybrid working after training and emphasizes excellent service, hitting defined targets and building strong customer relationships.

You will handle calls, pursue sales opportunities, assist with policy changes and renewals, input data across systems, and liaise with

Qualifications

• This role requires more than two years’ experience in a similar insurance role.
• Targets-driven with a focus on exceeding customer expectations.

Responsibilities

• Inbound and outbound calls with customers
• Maximise sales opportunities within the insurance industry
• Assist customers with policy changes and renewals
• Data input across systems
• Ensure quality assurance against KPIs
• Liaise with insurance partners to secure best products for customers

Skills

Attention to detail

Professional telephone manner

Excellent communication

Customer focus

Team player

Job description

• Pension scheme

We’re looking an experienced Insurance Sales Advisor to work at our Arnold Clark Insurance Services in Kilbirnie Street, Glasgow.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 9am - 5pm.

Hybrid working is available within this role, once fully trained.

About The Role

Arnold Clark Insurance Sales Advisors guide our customers through the process of purchasing products, servicing and renewing them each year. Delivering fantastic customer service and going the extra mile is a huge part of this role – as is being able to confidently sell our products over the phone.

This role would ideally suit someone with more than two years’ experience in a similar insurance role, who enjoys working to defined targets and exceeding customer’s expectations.

Day-to-day-duties

• Taking inbound and outbound calls
• Making the most of sales opportunities within the insurance industry
• Helping our customers with any changes they make to their policies and renewing them when they become due
• Data input using a variety of systems
• Making sure that all aspects of quality assurance are reached, as these will be measured against KPIs
• Liaising with our insurance partners to make sure we agree the best possible products and value for our customers

Essential Skills

• A high level of accuracy and attention to detail
• A professional and clear telephone manner
• Brilliant communication and influencing skills
• Ability to multi-task and prioritise your workload
• Ability to work well within a team

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.