Customer-Focused Service Advisor | Flexible Hours & Growth

Group 1 Automotive; California; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts and servicing offers

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Job summary

Group 1 Automotive is seeking a Service Advisor for Ford Wokingham. You will be the main point of contact for customers while their vehicle is serviced or repaired, delivering outstanding and trusted experiences.

You’ll engage with customers, update them on progress, and promote additional services to support vehicle health and service revenue. You’ll develop product knowledge through manufacturer-led training and have opportunities to progress within a global automotive group.

Qualifications

• Excellent communication skills and the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor for Ford Wokingham. You will be the main point of contact for customers while their vehicle is serviced or repaired, delivering outstanding and trusted experiences.

You’ll engage with customers, update them on progress, and promote additional services to support vehicle health and service revenue. You’ll develop product knowledge through manufacturer-led training and have opportunities to progress within a global automotive group.