Service Advisor: Customer-Centric Liaison & Vehicle Care

Sytner Group; Northampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity/Adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Cycle to work

Volunteer day

Job summary

Sytner Group's Mercedes-Benz of Northampton is seeking a Service Advisor to deliver outstanding customer care as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, liaise with technicians, and keep customers updated at every stage.

Training is provided through our in-house Learning & Development team and manufacturer courses. The role offers a friendly environment, weekend patterns, and opportunities to grow within a busy, premium dealership.

Qualifications

• Willingness to learn and progress with training provided.
• Excellent organisational and administrative skills.
• Strong customer service background is beneficial.

Responsibilities

• Inform and consult on vehicle servicing and status.
• Liaise with technicians to keep customers updated.
• Provide expert advice on products and services.
• Build rapport and identify customer needs.
• Work patterns may include weekends.

Skills

Willingness to learn

Organisational skills

Administrative skills

Customer service experience

Kerridge/CDK knowledge

Tools

Kerridge/CDK

Job description

Sytner Group's Mercedes-Benz of Northampton is seeking a Service Advisor to deliver outstanding customer care as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, liaise with technicians, and keep customers updated at every stage.

Training is provided through our in-house Learning & Development team and manufacturer courses. The role offers a friendly environment, weekend patterns, and opportunities to grow within a busy, premium dealership.