Mercedes-Benz Service Consultant

Sytner Group; Northampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity/Adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Cycle to work

Volunteer day

Job summary

Sytner Group's Mercedes-Benz of Northampton is seeking a Service Advisor to deliver outstanding customer care as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, liaise with technicians, and keep customers updated at every stage.

Training is provided through our in-house Learning & Development team and manufacturer courses. The role offers a friendly environment, weekend patterns, and opportunities to grow within a busy, premium dealership.

Qualifications

• Willingness to learn and progress with training provided.
• Excellent organisational and administrative skills.
• Strong customer service background is beneficial.

Responsibilities

• Inform and consult on vehicle servicing and status.
• Liaise with technicians to keep customers updated.
• Provide expert advice on products and services.
• Build rapport and identify customer needs.
• Work patterns may include weekends.

Skills

Willingness to learn

Organisational skills

Administrative skills

Customer service experience

Kerridge/CDK knowledge

Tools

Kerridge/CDK

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Northampton. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge / CDK would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Location

Mercedes-Benz of Northampton

Carousel Way, Riverside Retail Park, Northampton, Northamptonshire, United Kingdom, NN3 9HG