Service Advisor: Customer Care & Workshop Liaison

Land Rover; Northampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer day

Job summary

Mercedes-Benz of Northampton is seeking a Service Advisor to act as the vital link between customers and the workshop. You will inform and advise on servicing, keeping customers updated and answering questions while coordinating with technicians to ensure timely vehicle readiness.

This role emphasizes strong customer service, organisational skills, and a proactive approach to meeting customer needs in a busy dealership environment.Weekend work may be required to maintain service levels.

Qualifications

• Excellent customer service background preferred in busy environments.
• Strong organisational and administrative skills with high attention to detail.

Responsibilities

• Inform and consult on vehicle servicing for customers.
• Liaise with technicians/workshop control about vehicle statuses.
• Keep customers up to date at every stage and answer queries.
• Provide best advice on products and services to customers.
• Build genuine rapport and identify customer needs.

Skills

Customer service

Organisational skills

Administrative skills

Attention to detail

Kerridge / CDK knowledge

Tools

Kerridge/CDK

Job description

Mercedes-Benz of Northampton is seeking a Service Advisor to act as the vital link between customers and the workshop. You will inform and advise on servicing, keeping customers updated and answering questions while coordinating with technicians to ensure timely vehicle readiness.

This role emphasizes strong customer service, organisational skills, and a proactive approach to meeting customer needs in a busy dealership environment.Weekend work may be required to maintain service levels.