Service Advisor | Customer Care & Workshop Liaison

Sytner Group Limited; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement - 33 days

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Group Limited is seeking a proactive Service Advisor for Mercedes-Benz of Loughton. You will be the vital link between customers and the workshop, informing and consulting on vehicle servicing and keeping customers updated at every stage.

You will liaise with technicians to ensure vehicles are ready on time and provide trusted advice on products and services. We value a willingness to learn and progress; training is provided through our in-house Learning & Development team and

Qualifications

• Experience as a Service Advisor in the automotive industry is a minimum requirement.
• Strong customer-facing skills and ability to work in a busy environment.
• Ability to inform and consult on vehicle servicing and keep customers updated.

Responsibilities

• Inform customers on vehicle servicing and update them at every stage.
• Liaise with technicians/workshop control about vehicle statuses.
• Provide high levels of customer service in a busy workshop environment.
• Advise customers on products and services to meet their needs.
• Handle weekend work patterns as part of flexible shifts.

Skills

Customer service

Communication skills

Organisational skills

Administrative skills

Kerridge knowledge

Tools

Kerridge

Job description

Sytner Group Limited is seeking a proactive Service Advisor for Mercedes-Benz of Loughton. You will be the vital link between customers and the workshop, informing and consulting on vehicle servicing and keeping customers updated at every stage.

You will liaise with technicians to ensure vehicles are ready on time and provide trusted advice on products and services. We value a willingness to learn and progress; training is provided through our in-house Learning & Development team and