Service Advisor – Customer Care & Workshop Liaison

John Banks Group; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Staff vehicle and servicing benefits

Career development

Job summary

John Banks Group is seeking a proactive Service Advisor for Suzuki Ipswich on Felixstowe Road. You will be the main point of contact between customers and the workshop, ensuring a professional, friendly and efficient experience from booking through to handover and follow-up.

You will manage bookings, liaise with technicians and Aftersales colleagues, keep customers informed, and promote Suzuki Service Plans while maintaining accurate records and ensuring high standards of service.

Qualifications

• Two years automotive experience or similar customer-facing role.
• Excellent communication and organisation skills.
• Strong focus on customer satisfaction and follow-up.

Responsibilities

• Manage service, maintenance, MOT and repair bookings by phone, email and in person.
• Welcome customers and understand their requirements.
• Prepare job cards and record customer concerns and vehicle requirements.
• Co-ordinate with Service Manager, workshop controllers and technicians.
• Keep customers updated on progress and completion times.
• Explain recommended maintenance and repair work clearly.
• Produce estimates and obtain authorisation before additional work.
• Arrange courtesy vehicles and mobility needs.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

Dealer management systems

Job description

John Banks Group is seeking a proactive Service Advisor for Suzuki Ipswich on Felixstowe Road. You will be the main point of contact between customers and the workshop, ensuring a professional, friendly and efficient experience from booking through to handover and follow-up.

You will manage bookings, liaise with technicians and Aftersales colleagues, keep customers informed, and promote Suzuki Service Plans while maintaining accurate records and ensuring high standards of service.