Service Advisor - Cheltenham Harley-Davidson

Bladegroupsuzuki

Cheltenham

Hybrid

GBP 22,000 - 32,000

Full time

9 days ago

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Benefits offered by this job

Life assurance

Cycle to work

Pension scheme

Annual leave 30 days

Birthday day off

EAP 24/7

Long service awards

Brand training

Career progression

Job summary

Harley-Davidson Cheltenham is seeking a Service Advisor to support our workshop, retail customers and showroom sales. You will provide expert advice on parts, accessories, clothing, and merchandise, ensuring riders and technicians have everything they need for a seamless experience.

Your role focuses on stock management, efficient pre-picking, in-store guidance for clothing and merchandise, and handling payments and invoices while upholding high service standards at every touchpoint.

Qualifications

Experience in automotive or motorcycle parts and aftersales.
Strong customer service and retail sales background.
Excellent organisation and teamwork.
Detail-oriented and able to work in fast-paced environment.
Passion for motorcycles and Harley-Davidson.
Brand accredited training and support.
Career progression opportunities.

Responsibilities

Manage stock levels and pre-pick parts for workshop.
Assist showroom customers with Harley-Davidson clothing and accessories.
Process payments and invoices for service and retail customers.
Maintain accurate stock records and aftersales operations.

Job description

At Harley-Davidson Cheltenham, we don’t just sell motorcycles—we create experiences. Our team is passionate about delivering the freedom and adventure that define our iconic brand. With a loyal customer base and a reputation for excellence, we are looking for a Service Advisor to join us.

The Role

As a Service Advisor, you will play a key role in supporting our workshop, retail customers, and showroom sales . You will be responsible for providing expert advice and efficient service on parts, accessories, clothing, and merchandise—ensuring that both riders and technicians have everything they need.

Your key responsibilities will include:

Parts & Aftersales Support: Managing stock levels, pre-picking parts for the workshop, and ensuring timely availability for service and repair jobs.
Retail Sales: Assisting customers in the showroom with Harley-Davidson clothing, merchandise, and accessories , ensuring they receive expert guidance and an outstanding experience.
Customer Service: Processing payments, handling invoices, and maintaining high service standards for both walk-in customers and workshop clients.
Organisation & Accuracy: Ensuring correct storage of parts, checking deliveries against stock records, and maintaining an efficient aftersales operation.

About You

We’re looking for someone with:

Experience in automotive or motorcycle parts and aftersales (preferably in premium brands).
A strong background in customer service and retail sales .
Excellent organisation and teamwork skills.
The ability to work in a fast-paced environment while maintaining attention to detail .
A passion for motorcycles and the Harley-Davidson brand!
Brand accredited training and support
Career progression and development opportunities
Generous long service and loyalty awards
Employee Assistance Programme for 24/7 support
Life assurance (3x annual base salary)
Cycle to work scheme
Pension scheme with employer contributions
30 days annual leave including Bank Holidays
Additional day off for your birthday

If you're ready for a change and enjoy engaging with people, we want to hear from you! Join us at Harley Davidson Cheltenham and work with some of the most passionate individuals in the industry.

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Registered Address: 16 Lower Road, Churchfields, Salisbury, Wiltshire, SP2 7QD

16 Lower Road, Churchfields, Salisbury,
Wiltshire, SP2 7QD

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