Service Advisor - Car Dealership

Pybus Recruitment Ltd; North East; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave

Bonus based on performance

Pension Scheme & Life Assurance

Discount on Service/Parts

Volunteer day

Cycle to work

Perks at Work

Job summary

Pybus Recruitment Ltd is assisting a leading car dealership in Mallusk/Newtownabbey to recruit a Service Advisor. The role focuses on delivering outstanding customer service, managing service processes, and promoting the dealer's range of services to customers.

The ideal candidate will have at least 1 year of service advisor experience in a car dealership, a full UK driving licence, and the ability to work Monday to Friday with some Saturdays.

Qualifications

• Minimum 1 year experience in a car dealership service advisor role.
• Full driving licence held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of Right to work in the UK.

Responsibilities

• Drive the standard in customer care with the diverse customer base.
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of products and services.

Skills

Customer service

Communication skills

Sales experience

Teamwork

Job description

Job Title: Service Advisor (Car Dealership)

Location: Mallusk, Newtownabbey, BT36

Salary: Between £30,000- £32,500 (depending on experience) + excellent bonus and commission which can average around £750-£1,000 a month, so OTE around £38,000-£41,000

Full Time and Permanent – 42.5 Hours a week

Monday to Friday with 1 in 4 Saturday Mornings

Our client is an industry-leading and award-winning employer who are actively looking to recruit a Service Advisor for their car dealership in Mallusk, Newtownabbey.

Job Purpose:

To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.

Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, they are looking for applicants who can demonstrate drive, commitment, and enthusiasm along with a willingness to contribute to the team and more importantly their customers.

Key Responsibilities:

• Drive the standard in customer care with the diverse customer base
  
• Manage the relationship between customer and dealership.
  
• Manage the service process effectively.
  
• Go beyond process in delivering exceptional customer service.
  
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
  
• Minimum of 1 years experience within a car dealership in a service advisor role
  
• Able to handle sensitive and confidential information.
  
• Excellent communication and customer service skills with experience handling complaints.
  
• Evidence of customer facing administrative experience.
  
• Experience in a selling/customer service environment.
  
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
  
• Evidence of ‘Right to work in the UK’
  

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
  
• Bonus payments are based on your performance.
  
• Pension Scheme & Life Assurance.
  
• Discount on Service, Bodyshop, and Parts.
  
• 1 day each year to volunteer for a charity of your choice.
  
• Cycle to work purchase scheme.
  
• Access to Perks at Work discount website.
  

AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR

Ideal candidates will have at least 1 years service advisor experience in a car dealership environment, candidates must have a full and valid driving licence.