Service Advisor (Bristol)

Renault Truck Commercials Ltd.; Bristol; On-site; GBP 33,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their prestigious Bristol dealership. This role is pivotal as the first point of contact for customers, where you will assist in identifying service and parts needs while ensuring a smooth administrative process. You'll be responsible for managing customer bookings, liaising with the workshop team, and providing excellent service to enhance customer satisfaction. With competitive pay and a range of benefits including overtime, holiday entitlement, and employee discounts, this opportunity is perfect for someone passionate about customer service in the vehicle industry.

Benefits

Overtime paid at 1.5x

25 days of holiday

Pension scheme

Healthcare scheme

Employee discounts

Cycle to work scheme

Qualifications

• Experience in customer service within the vehicle industry.
• Ability to manage customer bookings and communicate effectively.

Responsibilities

• Carry out invoicing and administration for the Service Department.
• Greet customers and assist with their service and parts requirements.
• Liaise with the Workshop Foreman to maximize efficiency.

Skills

Familiarity with book times and vehicle parts

Understanding of Service Department systems

Good communication skills

Job description

Customer Service Representative (CSR)

Renault Truck Commercials

Mon - Fri 45 hours + alternate Saturday mornings

Salary: £33,000 DOE + overtime and benefits

Overview:

Working for our prestigious South West Bristol Dealership, you will be an experienced vehicle industry customer service representative. This role is the first line contact for our customers, and you will need to identify service and parts requirements, assisting in preparing the necessary depot actions to meet those customer needs. In particular:

1. Carry out the Service Department’s invoicing and administration systems efficiently.
2. Greet customers courteously, interpret their requirements, and complete the necessary paperwork to enable work to be undertaken.
3. Monitor the Work In Progress (WIP) reports to clear workshop instructions promptly.
4. Liaise with the Workshop Foreman to maximize workshop loading, ensuring efficiency and profitability.
5. Inform customers of completion times and payment methods, and communicate any additional work required, gaining the necessary authority to proceed.
6. Assist in managing and arranging customer vehicle workshop bookings for inspections, servicing, and repairs.

Key Skills / Competencies:

• Familiarity with book times and vehicle parts.
• Understanding of relevant systems related to the Service Department, including changes and ongoing developments.
• Keeping up to date with product development through relevant information and technical notes.
• Good communication skills, both written and oral.

Benefits:

• Overtime paid at 1.5x for hours above basic weekly hours and for Saturday mornings.
• 25 days of holiday, increasing with service length.
• Pension scheme
• Healthcare scheme
• Employee discounts across various retailers, cinemas, and more
• Cycle to work scheme