Service Advisor

Porsche Centre Swindon; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Service Advisor to join their dynamic team. This role emphasizes customer satisfaction through staff satisfaction, ensuring that every customer receives exceptional service during their vehicle servicing and repairs. The ideal candidate will thrive in a collaborative environment, working closely with the Workshop team to meet customer needs efficiently. With opportunities for personal and professional growth, this position offers a rewarding experience in a positive workplace culture. If you're passionate about delivering excellent service and eager to learn about new models, this is the perfect opportunity for you.

Benefits

Rewards platform – Gym & high street discounts

Contributory Pension Scheme

Regular Pay Reviews

Life Assurance

Servicing, Parts and Accessories Discounts

Employee Assistance Programme

Staff Referral Scheme

Learning and Development

Enhanced Family Leave

Onsite Parking

Qualifications

• Experience in a Service department within a franchised dealership is beneficial.
• Knowledge of Microsoft Office, Excel, and Kerridge is essential.

Responsibilities

• Deliver a great experience for customers during servicing and repairs.
• Collaborate with the Workshop team to ensure timely completion of tasks.

Skills

Customer Service

Microsoft Office

Excel

Kerridge

Warranty Procedures

Job description

Rewards and Benefits

• Rewards platform – Gym & high street discounts
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Onsite Parking

About the Role

Porsche Centre Bristol is seeking an accomplished and enthusiastic Service Advisor.

At Dick Lovett, we passionately believe in and champion ‘Customer Satisfaction through Staff Satisfaction’. Our philosophy is simple: by taking care of our staff, they will deliver exceptional service to our customers.

Key Responsibilities

• Deliver a great experience for customers during servicing and repairs
• Book services and communicate repair requirements to customers
• Collaborate with the Workshop team to ensure timely completion of tasks

Essential Skills and Qualifications

• Experience in a Service department within a franchised dealership is beneficial but not essential
• Knowledge of Microsoft Office, Excel, and Kerridge
• Familiarity with warranty procedures is advantageous but not essential

If you aim to progress as a Service Advisor and wish to expand your knowledge of new models, joining an official manufacturer is an excellent opportunity for development.

We are happy to discuss your earning potential based on your experience and answer any questions about the role. Feel free to contact us or send your application today.

About Porsche Centre Bristol

Established in 2003, our centre has introduced new models, including the all-electric Porsche Taycan. Porsche celebrated its 75th anniversary in 2023, and Dick Lovett has represented the brand for over 50 years. Our staff share a passion for the brand and strive to provide excellent customer service.

Location

Our centre is conveniently located near Junction 17 of the M5 motorway, accessible from Bristol City Centre and surrounding areas in South West England.

Working Environment

Working in our Service Team means no two days are the same. Whether assisting customers with service inquiries or assessing vehicle safety behind the scenes, you will ensure our customers receive the best service long after their purchase.

Our team enjoys a positive work environment where colleagues bond and support each other, making every workday enjoyable.