Service Advisor

Porsche Centre Swindon; West of England, Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their vibrant team. This role is pivotal in ensuring customer satisfaction through exceptional service during vehicle servicing and repairs. With a commitment to staff development, you'll receive comprehensive training and support to enhance your skills and knowledge of new technologies. Join a close-knit team where your contributions are valued, and every day brings new challenges and rewards. If you're passionate about providing top-tier customer service, this opportunity is perfect for you.

Benefits

Gym & high street discounts

Contributory Pension Scheme

Regular Pay Reviews

Life Assurance

Servicing, Parts and Accessories Discounts

Employee Assistance Programme

Staff Referral Scheme

Learning and Development

Enhanced Family Leave

Onsite Parking

Qualifications

• Experience in a Service department within a franchised dealership.
• Knowledge of warranty procedures is advantageous.

Responsibilities

• Deliver an excellent experience for customers during servicing.
• Collaborate with the Workshop team for timely task completion.

Skills

Customer Service

Microsoft Office

Kerridge

Communication

Tools

Microsoft Excel

Job description

Rewards and Benefits

• Rewards platform – Gym & high street discounts
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Onsite Parking

About the Role

Our BMW Dealership in Bristol is looking to appoint an accomplished and enthusiastic Service Advisor.

At Dick Lovett, we passionately believe in and champion ‘Customer Satisfaction through Staff Satisfaction’. We believe that taking good care of our staff enables them to deliver exceptional service to our customers.

Key Responsibilities

• Deliver a great experience for customers during servicing and repairs
• Book services
• Communicate any required repairs to customers
• Collaborate with the Workshop team to ensure all tasks are completed on time

Essential Skills and Qualifications

• Experience working in a Service department within a franchised dealership
• Knowledge of Microsoft Office, Excel, and Kerridge
• Familiarity with warranty procedures is advantageous but not essential

Why Join Us?

If you aim to progress as a Service Advisor and expand your knowledge of new models, joining an official manufacturer like BMW is the best way to develop. You will receive comprehensive manufacturer training and future-proof your career as new technologies emerge.

Additional Information

We are happy to discuss your earning potential based on your experience and answer any questions about the role. Feel free to contact us or send your application today.

Dick Lovett has been representing BMW for over 50 years. Our Bristol location, opened in 1997, is the largest dealership on the Bristol campus and well-known in the local area. Our team members commute from around the South West, including Thornbury, Almondsbury, Bristol City Centre, and Portbury.

Located in Laurel Court just off the A4018, easily accessible from Junction 17 of the M5 motorway, our Service Team ensures that no two days are the same. Whether assisting customers at the front desk or working behind the scenes, your role is vital in providing top-tier customer service long after the initial sale.

Join us and be part of a close-knit team where work is enjoyable and rewarding.